Support
Get back to your workspace.
Start with your customer portal for license and device questions, then use the guides below for the most common setup issues.
Open customer portal
Review your subscription, license, and activated devices.
Open portal →02Download Skyloom
Get the current Windows installer from the official source.
Open download →03Change password
Update the password for your issued Skyloom account.
Account security →Frequently asked
Common questions
Where do I find my license?+
Sign in to the customer portal. Your active license, expiration date, and registered devices appear on the main access screen.
Why does my device say it cannot activate?+
Confirm the subscription is active, the license was entered exactly, and the device limit has not been reached. You can revoke an old device from the portal.
Will closing Skyloom delete my profiles?+
No. Profile data is stored locally on the computer unless you explicitly delete the profile or clear its browsing data.
Does Skyloom upload my profile browsing data?+
The licensing service receives account, subscription, app-version, license, and device activation information. Profile browsing data remains on the local computer.
Can I move my license to another PC?+
If the license permits another activation, sign in and activate the new device. Otherwise revoke an old device from the customer portal first.
Where should I download updates?+
Use the official download page or the customer portal. Do not install updates from forwarded files or unverified links.
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